About Delivery
You can shop with confidence as we offer a 100% no-quibble guarantee, we will exchange or refund any product if you are in any way dissatisfied, wherever possible we ask that products have the labels intact, have not been worn or washed, and are in their original resalable condition. Where hygiene covers are used in briefs and swimwear, these should be in place in the garment. Return postage is free within the UK. We do try to provide a next day service wherever possible. Products will be shipped as soon as possible and no later than 7 days after the receipt of an order. Standard delivery will be made by Royal Mail in the UK and local post outside of the UK.
Delivery charges:
- Free delivery within the United Kingdom standard 3-5 day service
- UK Next working day delivery // £5.99 for orders placed Mon-Fri before 15.00, excluding bank holidays
- EU Member states // Free Standard Delivery (7 to 10 Business days)
- Rest of the world // Free Standard Delivery (7 to 10 Business days)
Some countries impose import duties, which will be charged when the goods are delivered to the destination country. The customer must pay any import duties, as we have no control over these charges. Due to increased security in some countries, deliveries may be delayed. You can shop with confidence because we offer a 100% no-quibble guarantee, we will exchange or refund any product if you are in any way dissatisfied, as long as the products have the labels intact, have not been worn or washed and are in their original resalable condition.
About Returns
At Zuni By Zunera, we want you to be completely satisfied with your purchase. If forany reason you are not, we offer a hassle-free return policy to ensure your peace of mind.
- 14-Day Return Window:
You have 14 days from the date of delivery to initiate a return for eligible items. - Eligibility Criteria:
- The item must be unused, unworn, and in its original condition.
- It must be returned in its original packaging, including all tags and labels intact.
- Custom or personalized items are not eligible for return unless they arrive damaged or defective.
- Customer-Initiated Returns:
If you wish to return an item, please contact us within the 14-day return window to request a return authorization.
Return Postage Responsibility:
Please note that the customer is responsible for covering the expenses associated with return postage.
Refund Process:
Upon receiving the returned item and verifying its eligibility, we will process a refund to your original payment method within 1 business day.
Exclusions:
- We do not accept returns for items purchased through third-party sellers or retailers.
- Returns received after the 14-day return window may be subject to refusal or a restocking fee.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately for assistance. We will work to resolve the issue promptly and provide a replacement or refund as necessary.
Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to help!
